At ISPYMONTREAL, our goal is to ensure complete satisfaction with our services. If you're not entirely happy with your purchase, we're here to help.
To be eligible for a refund, a request must be made within 14 days of the purchase. The service must not have been rendered or consumed beyond initial consultation. If the service has started, no refund will be applicable.
To initiate a refund, contact our customer support by email at [email protected]. Please provide your order number and details of your request within your correspondence.
Once your refund request is received and inspected, we will notify you of the status of your refund within 5 business days. If approved, your refund will be processed to your original method of payment within 7-10 business days.
If you have any questions regarding our refund policy, please reach out to us at [email protected]. We're here to assist and address your concerns promptly.